Shipping & returns.
Custom jerseys are made to order. These are the key timelines, delivery charges and support steps to know before you buy.
Shipping
We offer tracked international delivery. The current standard shipping charge is $12 USD, with free tracked standard shipping on merchandise subtotals of $129 USD or more. The final shipping amount is always shown before payment.
Production time
Most custom orders are prepared within 5–8 business days after order and personalization details are confirmed. Orders placed on weekends or public holidays begin processing on the next business day.
Delivery time
After dispatch, tracked delivery typically takes 5–12 business days depending on the destination and service. Customs processing may add time. We will provide tracking information when available.
Customs and import charges: Any duties, taxes or import fees assessed by the destination country are the responsibility of the recipient unless the checkout explicitly states otherwise.
Changes and cancellations
Contact us as soon as possible after checkout. We can often correct personalization before production begins. Once a personalized item enters production, cancellation or wording changes may not be possible.
Returns and replacements
Personalized jerseys are made specifically for you and cannot be returned for a change of mind. If an item arrives damaged, defective or does not match the confirmed personalization, contact us within 7 days of delivery with your order number and clear photos. We will review the issue and arrange a suitable repair or replacement.
For fit questions before ordering, use the size guide or message our team. We are happy to help you choose.
Shipping questions
How much is shipping?
Tracked standard shipping is $12 USD. Orders with a merchandise subtotal of $129 or more receive free tracked standard shipping. The final amount is shown before payment.
How long does a custom order take?
Most custom orders are prepared within 5–8 business days after your order and personalization details are confirmed. Delivery time then depends on the destination and selected tracked service.
Can I cancel or change personalization?
Contact us as soon as possible after ordering. We can usually make changes before production begins; once personalized production has started, changes may not be possible.
What if my jersey arrives damaged or incorrect?
Contact us within 7 days of delivery with your order number and clear photos. If the item is defective or does not match the confirmed personalization, we will arrange a repair or replacement.